Bad Service Nonchalant approach to customers

I went into the store picked up a bag which had no tag price and was the only one left the lady tried looking for it she said the bag is on mark down but not sure of the price she called the guy who works with mansbags but he was in a hurry just answered as he walked to go back to whatever he was doing as im sure he didnt care about customer services we then went to the till with the lady couldnt find it then she went to the back of the store apparently couldnt be assisted due them being busy with something came to the front they then called 2 stores which after 45 minutes of them checking one of the supervisors said to call Tshepiso to scan the bag way before the 45min I waited why was he not helping his colleagues it beats me Tshepiso then says she didnt have a phone but the supervisor was bizy with paperwork on the till whilst customers are quing in a long que with only two till points opened and one for card transactions only.I do not get why this shop cant operate office and paperwork at the back on infront of customers there is a lot of people at the till point yet no service at all..They then get a code via checking one Mr price online they now wanna cell me the bag with the original price I request them to process it but also they need to check if its not on sale itimes they say no it was not, I then ask how do they know as the name of the same bag was on mark down items before the till frooze for the whole entire 45min and only then Thulani who I believe is the manager was Nonchalant about helping his colleagues to check the product and pricing he was busy going up and down im appalled by the service I got I am also fuming as how does Wonderpark mall mr price is treating us everyday there is someone on those till points busy with something when there is long ques till the back of the store is just disgusting the amount of time we have to wait to be served by now they should have a working strategy on how to run the store when its busy but there is just no sense of agency at all. I want Mr Price to make me understand the policy of how do I as a customer the product needs to checked if its a sale Item and their stuff tells me they cant yet they dont call management for assistance after me waiting for alsmost an hour I am livid...