Bad Service - NO Delivery Items on hold and charged for Express delivery

I ordered items online on 6 January of which all were labeled as 'In Stock' I can only assume this was a lie and on top of that my order has now been placed on Hold. It's officially the 4th day and express delivery takes 1-3 days as stated by YOUR WEBSITE. I called your call center and spoke to some halfwit who couldn't seem to grasp the notion that I ordered and chose express delivery for a reason, when asked for a manager he then transferred me to an 'intern' called Keith who I assume is the stand-in for escalated calls since there was apparently NO MANAGER to take my call. He advised my R35 you are trying to **** me out of will be refunded and it was not. Still shows charged. Order # ********** 67488 - STILL ON HOLD! Bad service, do not over promise and under deliver. How about hire competent staff who constantly keep your online website updated as I assume some of my items are not in your warehouse because Order is STILL ON HOLD!!!! What's the point of online purchasing if you lie about your delivery times? How about some free legal advice MR PRICE? add a clause in your delivery that states the last time the website was updated with items and that delivery can be delayed if there is a shortage of stock. In the event of this happening any delivery charged will be waved e.g express delivery!!!!!!!