Bad service ******** store staff

About a month ago I went to collect an online order at the Canal walk branch in Milnerton. Another customer was trying to get help from the store staff. They however decided to mock this woman as she was a transgender female, beautifully dressed in a **** tube long flowing hair and perfecthe make up the 1 guy(store staff) still insisted on calling her sir. I witness this as it happened without the staff caring and the manager laughed as well. I felt so disgusted I went home and decided to cancel both my orders. I contacted the call centre the next day 24/01/2018. Almost a month has passed now and still Mr.Price is holding my money hostage. I have been promised calls to confirm my money will be paid but it seems the ****phobes at Mrp really don't give a damn about customer service at any level. The ******** ****phobes are ******* as well, with a store staff that are disrespectful and a manager who allows his staff to belittle customers. I want my money back I don't understand why they can keep my money hostage when refunds should not take longer than 7 days and I have sent my bank details 3 times already. Mr.Price will never see my money again all I want is what is mine, what I worked for and I should not be demanding this refund.