BAD SERVICE FROM YOU MANAGEMENT

hi

I made a payment on my account and I was advised that I used the wrong reference number, I send the P.O.P to ***. then I went through my bank account to check if I did not make the same mistake then I released the following payment : 1.26 August R200 2.26 June R205 3.26 May R155

I WENT THROUGH MY ACCOUNT ON THIS MORNING AS THEY SAID IT WIL BE UPDATED TODAY, SO I WENT TO THE APP TODAY AND IT WAS NOT ALLOCATED TO MY ACCOUNT, I CALLED YOUR ACCOUNTS DEPARTMENT AND I REQUESTED TO SPEAK TO DIANNE WHICH I HOLD FOR 10 MINUTES BEFORE SHE COULD SPEAK TO ME, WHEN SHE FINALY ANSWERED SHE PUT ME ON HOLD FOR CLOSE TO 5 MINUTES BY THE TIME SHE FEELED LIKED SHE WANTED TO ASSIST ME SHE WAS RUDE AND LUGHED THAT SHE DID NOT ASSIST ME AND I BEGGED HER TO ASSIST ME AS I WAS COMMUNICATING WITH HER ON THE EMAIL, YOUR ADMIN CLERK WITH BAD SERVICE I WONDER HOW CAN A SERVICE OF AGENTS BE BETTER THAN HERS. PLEASE STILL IN ALLOCATING MY ACCOUNT AS I WANT TO CLOSE IT ACCOUNT NUMBER ***