BAD SERVICE FROM MR PRICE STORE SANDTON CITY AND MR PRICE ONLINE

i ordered some items online 29/03/2018 , they say they deliver within 7days, but its almost a month later and i still have not received my order , i called customer service 2 weeks after my order was placed to ask what is happening and i spoke to a gentlemen at their customer service department who told me ill get them but he doesnt know when, said theres been delays due to easter weekend, there were only 2 holidays in easter long weekend, but my order was already behind by a full week it had been 2 weeks since i placed that order, i mentioned that and asked him why dont they call to apologise for the dealys and asure me as their customer that they are sorrting it out, he told me NO because they just dont do that , they dont call customers about delays and apologise, ill get them when i do get them, i must just wait longer, little did i know that almost a month later i still wont have those items hence im here today, im disgusted with their service and i want everyone to know that they dont value us as their customers. i called the store in sandton and asked them about my order since its a click and collet type . they made me hold for so long looking for it , i hanged up after a while but they never bothered to call me back to let me know whether they have it or not. today as im typing this review its the 20th/04/2018 and i still dont have my order, im frustrated and dont know what to do.