Bad Service from Head Office and Branch level

<p>Good day.</p> <p> </p> <p>I blocked a lost gift voucher in December telephonically with Head Office and ever since, the issue of a new voucher hasn't been solved. I've been communicating with Mr Price Head Office more than 5 times and was referred to go to the Branch time and again....with no success.</p> <p> </p> <p>I spend 50 minutes again in the Savannah Branch on Saturday and the matter was after a lot of effort solved. Neither head office nor the store manager was sure how to reissue a new voucher for me. The assistance is really poor and its frustrating driving up and down for no help! It's been more than 2 months! For a big retail group, this is very unproffesional and unacceptable. I hope this matter will be addressed urgently. *Store Manager: Phuti</p>