Bad service from a call center agent.

Very bad service from a call center agent names Jessica, I made an online order and one of the items apparently was out of stock, no communication was sent to me, when I phoned to enquire I was assisted by a very rude agent who insisted that I should check my emails because they did sent me an email...after several attempts of me trying to explain I did not receive such information. Mr Price home must teach their agent to speak to customers, such bad service