Bad service - follow up on click and collect issue

I am an active online purchaser. I purchase regularly using the click and collect service however a recent encounter has left me rather disappointed and less confident in the service.

About a month ago, i ordered goods with the click and collect service. I received the incorrect items. I had to call in twice to seek resolve on this issue.

On the first call I was advised that I would receive an email back from Mr Price. No email.

On my follow up call I subsequently received an email where i was asked to send images of the incorrect items shipped. I have done so.

It is going on week three now. I have not heard back from Mr Price nor has any arrangement been made for me to receive my correct item and return the incorrect items.

Im not sure what to do. Very bad follow up service from Mr Price.