bad service

Good day

I would just like inform you of my first encounter I had with one of your stores when I opened my account. I app**** online and was sent an email that it was approved and I can collect my card at any store and just had to take my id document with, which I did, the store I visited was mr price sport Tygervalley as I needed some items for my daughters ballet recital. The date I visited was the 29/09 after 13:00 as I worked that specific Sunday and went after work . When I went to the cashier after standing in the queue I was told that I needed to collect my card Monday to Friday between 9-4 which was odd as the confirmation I received had no specific time or business day, somehow probing as to why I could tell it was not the case but really was not in the mood to start a disagreement as I just wanted to complete the necessary and head home. long story short contacted your customer service the following day who confirmed that I could have been assisted and the specific person according to me was just being lazy, unhelpful and delivered putrid service. I had to take time and went to your Bellville branch and was helped by a lady Buseka that delivered the opposite client service and perhaps changed my mind to keep the account , friendly ,helpful and represented the brand.

Just hope service improves and i don't come across the same behaviour as this was really BAD first contact with your company

Regards

Laetitia Mentor