Bad service

I ordered online on the 27th of July 2021,I got my order confirmation email on the someday,Then on the 28th my order status changed to READY TO SHIP and it had been stuck there with no shipping update for over 7 working days,The tracking link i get from them doesn't work,Then i followed up on Friday on whatsapp customer line they they said they have escalated it will be shipped soon the matter When i tried to call the customer line after asking for my order number they kept on hanging up my call,Then after a full day of asking for assistance then i was told that ''They did not have stock at the warehouse, so they were waiting for stock from another warehouse.'' and i also sent n email i was still not assisted.