Bad service

I've made a payment for an order with. MRP fashion, did receive an order number however funds have been deducted, payment was done via Ozow payment, reached out to ozow and the confirmed the receipt of payment and provided confirmation that the funds are with MRP. Ive emailed Mrp providing a proof of payment and bank statement but still not receiving feedback. I constantly have to explain my issue to a different consultant who lack customer service and who don't read to understand but just to reply. Spoke to Jessica Moolam, Tembeka via WhatsApp and Nokwazi. No reference number or Tat provided