BAD SERVICE

After my account was in arrears due to lockdown, I finally settled my account and paid my account and closed it. I still have a debit order of R200 running, and I would like to know if my credit score has been cleared by them after they said once the account has been paid in full, my credit score will go back to like it was. The debt care centre / ARC collectors is not answering my calls. This is really pathetic.