bad service

I am writing to express my concern regarding the poor service my daughter has experienced with Mr Price in relation to her store account. She opened the account with the intention of building her credit score. However, the level of service she has received has been extremely disappointing. She has attempted to contact your customer service on several occasions, often holding on the line for extended periods, only to be told that the lines are busy. Additionally, multiple emails have been sent without any response. One of her primary concerns is the insurance added to her account. This insurance is both costly and unnecessary, and she wishes to cancel it. However, the contact numbers provided for this purpose are either unresponsive or not working. It is unacceptable that your company is quick to sell these products but does not provide proper support for cancellations or inquiries.

Given this experience, she would now like to settle the account in full and close it. Kindly forward an updated account statement so she can proceed with the settlement. This level of service is deeply disappointing, especially for a first-time client. We hope to see this matter resolved promptly and professionally. Taryn Chanlynn Swartbooi ***