Bad service delivery

Firstly I placed an online order on my MRP app for mother's day the 4th of May. Only for the order to be cancelled a week later. When I called the customer service, I was informed that my order did not show on my account. I was advised to do a reorder on the app which I did. On 18th of May I placed another order on the MRP app and expected delivery on Friday 22nd of May. The email to confirm that my order was shipped was received on the 19th of May. I am still waiting for confirmation that my order is ready to be collected. This is the first time I've had such problems with ordering online and must say it's very disappointing. This is poor logistics and service delivery. I've called a few times to follow up on when I can expect my parcel and o. Thursday i was told it would be ready. I am still waiting with no feedback or update. Seems I won't be needing this account any longer.