BAD SERVICE CALL CENTRE AND BRANCH

my daughter lives 110km from the Grrenacres mall in Port Elizabeth. I was visiting her and we went to PE. She went into mrprice sport and bought a few items. She bought herself tekkies which was marked down. When she came to the till ahe was told that ahe must go to a other till. Ao she went. The lady rang up the shoes at normal price. My daughter told her that it was actually marked down. The teller got angry with my daughter and left her standing waiting for the teller to check the price, for about 10 minutes. When she returned she ignored my daughter and helped another customer. Then ahe told my daughter to go to the next till. Here the teller opened the box shoes, closed it and rang it up. When my daughter got home that night ahe took out the shoes just to see that it was two shoes for the same foot. I have called into your complaint department and spoke to Maria. She promised me that it will be resolved more that a week ago. When I called her on Friday she said the email ahe sent was not recieved by the people who handles it. Again she promised me that it will be resolved that day or at the latest Saturday. It is Monday and NOTHING happened. My daughter is a farm manager and cannot just travel into PE when she wants to. Ahe works 7 days a week with only 2 days off a month. My daughter earns a good salary and was hoping to open a account with MrPrice. But if you're not interested in her business then we WILL take this further. I give you 48 hours to respond. In case you do not respond in this time I will have to go through other channels to resolve this matter