BAD SERVICE

Opened a Mr Price store account online and it was approved, so an SMS was sent for me to go to any Mr Price to activate the account and get the card. So I went to the Canal Walk Mall, and was assisted by the security, a polite professional lady at the door, and I explained the process and she asked that I go to the cellular tellers for assistance. When I got to the ladies, they asked someone on speaker to attend to me and the person never arrived. Minutes later, they asked me to go to the tellers assisting with clients and ask to be assisted with the card activation. When I got to the lady at the till, she asked that I go back to the cellular ladies. I explained to her that I had already waited and the supposedly person to assist me was working at the front tills, then she also called for the lady. 10 minutes after, I asked where's the lady and they said they don't know, I must wait. 5 minutes later, no one, when I asked again, they said nothing. So I spent 20 minutes of my time waiting for someone who never showed, and yet I spent 5 minutes online for the account to be approved. I thought human interaction is supposed to make the service even better, but I guess we're better off speaking to the robots.