Bad service

There was loadshedding but for such a huge shop like them they don't have a generator. I need. To pay off my laid buys as my daughter is g3to came but manager told me there nothing she can do. When I asked for her name she gave attitude, and when I asked for regional manager she just said Tk. So I asked if that tk doing have a surname she just said if I such fir him I will find them. This is protea Gardens Mr price where service is poor for the management