Bad Service

On Monday 21 October. I purchased an item at Mr Price Bluerout MALL. I paid with the new card machine that's numbers constantly change and after it searching for network and kept saying retrying it gave a failed error with no decline slip. On my side however the money was withdrawn as I received notification via sms that the funds was retrieved. The cashier advises me that he may not give me the item I just paid for and alternatively we can use the other machine and retry payment. At this point I refused and I showed him the sms I got. I asked for the manager which he said was not present and he took my details and said that they would call me. In an attempt to get my money back I called my bank who then said that the money has gone through and that they would see what they could do on there side. My bank was unable to reverse the transaction. It's been 2 days and I had not received any communication from Mr Price Bluerout MALL. Bad service!! Now I as a client need to prove that I paid for an item that should clearly reflect on there banking as it does mine and what a waste of time it is. I hope that I will atleast get a courtesy of a reply to this review since I never got my money, the item or a called back as I was told I would.