BAD SERVICE

I was really hoping that it wouldn't come to this as I've never had a problem with ordering online but unfortunately I have no choice... I placed an order with Mr price on 28/06/2020, there was a mix up with the store it should be delivered to. As I always choose Lenasia Trade Route Mall as I live in Lenasia however some how the system choose Orange Farm -Palm Springs. I have been ordering clothes online for years and this has never happened to me. When I initially order I received the confirmation via email which I noticed the store for delivery is incorrect so I did email *** to notify them that the store for delivery should be Trade route mall in Lenasia nd not Palm Springs in Orange Farm. I emailed on the 29 & 30 June 2020. Than I call the help line spoke to gentlemen Im not sure what is his name but our calls are recorded at work. And he said he phone the couriers and they have change the store to trade route Leansia however there will be a delay. On Monday I get call from lady from Mr Price asking me about trade route store in Lenasia. I tell her my things need to be delivered there shje says that its sorted and it will just be delayed to change the store. I dont have an issue to wait but I cannot go to Palm Springs in Orange Farm as I dont have transport and I not fami**** with the area. I receive an email which was delivered 08/07/2020 only to find that it was delivered to PALM SPRINGS in Orange Farm. Now what I don't understand is, That from the 30/06/2020 when I emailed to say that the store is wrong as it should be changed to Trade Route Lenasia, and the 2 calls I got from your Head Office was all for nothing as my instruction was not followed. So now I'm in a situation where I cannot get my clothes that I paid cash for as the store is in an unfami**** area to me and I not able to get there. KIndly forward my stuff to trade route mall in Lenasia or refund me my money.