Bad service and no communication

I am struggling as of from 1August2017 with Mr Price online shopping to get my order delivered to me. I made the purchase on 31July2017 and made my payment on 1August2017. Up until today it's being back and forth to get my order. I emailed my proof of payment to a guy by the name of Clyde at Mr Price online as proof that I did pay my purchase. When Kashif from zevenwacht Mr Price contact him he denied that he ever had contacted me. Kashif then sent him the email I have on my phone that there was correspondence between me and him. I am getting sick and tired of the back and forth to get my purchase. Oh my word two months two get a purchase is pathetic. Mr Price online sucks. I want my money. This is bad service beyond any measure.