BAD SERVICE AND FAULTY DEVICES

Purchased a handset last on the 8/02/24 from Shop 106 St Georges Mall, Adderley St, Cape, Cape Town, 8001 paid cash A few days later the handset is displaying software and hardware issues. I'm within my 7 days Buyers Remorse Period and only been using the phone for 4 days in total. Screen jumps and freezes without any interaction and the phone is over heating even when on charge in off mode. Detailed everything to the store manager whom I had to wait for for over 40 minutes whilst he was running around (pass me) in store. He told me he doesn't have the authorization for a refund and advised that the only other option was to send device away for an assessment. Bottom line I would be without a handset that I paid cash for, for many weeks. No other solution was even offered. The manager admits that they have endless problems with the handsets they sell and that Head Office is aware of the store's issues with handsets. Admitted that they are essentiallly selling defective devices. Its clear that Mr. Price does not care about their consumers or their hard earned money. So now I am sitting with a defective device which is useless and doesn't function at all. MY MONEY DOWN THE DRAIN I WILL NEVER BUY FROM THEM AGAIN - YOU SHOULDN'T EITHER