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Jessica M

1 reviews | Active since Jun 2022

15 Jun 2022, 16:40

Bad service.

I am very disappointed in Mr.price service.

Since sunday I have asked for delivery address to be changed. Today is Wednesday and the consignment or should I say package is in transit to KZN. Your customer service is unprofessional, they are NOT CUSTOMER CENTRIC AND IS JUST THERE TO EARN A SALARY.....

I have asked numerous times on the whatsapp nr to give me proof as it was updated but nothing has been updated.

I want a solution today the 15 June 2022. It cant take 4 days to solve a this. The customer agents should take their time in handling a query and be focused on how to make the customer happy. But instead the agents give lip and is unprofessional.

As I tracked my parcel and its on its way to Richards bay. I want this resolved today

0
Replies (3)
Mr Price
Mr Price's reply15 Jun 2022, 20:56
Official
Hi Jessica, 

Hope you are well. 

 Please accept our apologies for the above incident.  We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
 
 Warm Regards, Mr Price 
JM
Jessica M's update16 Jun 2022, 00:25
Reviewer Update
10 0r more emails has been sent this week, and alot of chats has been sent out. With caps of the new address, and dont blame it on the courier service because if it was updated on your system and if the courier was also updated this would have never happened. How are we going to fix this? I have spoken to numerous agents I phoned in but the call was dropped, i was put on hold and 1 min after 5 then you get messages that they are closed. Why? You need to up your customer service levels. I mean everyone is a customer and how you treat your customers says alot on your service.
JM
Jessica M's update17 Jun 2022, 09:18
Reviewer Update
This is bull ****.

The service is unacceptable.
I received an email today....... which they rep**** on a email that I sent the 14 June that they cant change the delivery address because the package is out for delivery today. ***??????

I have not heard back from anyone only emails saying that my ticket has been resolved? How? If nothing has been resolved.

I want my money back today.