bad service

The 09 December 2019 Mr price never delivery my parcel or called me to advised that my parcel is ready for delivering I then called on the 11 \12\2019 to ask how far my parcel is the consultant I spoke to on that day advised that have tried to deliver But the never called me to advised that they waiting for me to get my deliver and how can they deliver and there is not signature of the customers Or try and contracting the customers ,she then advised she will sent for refund request and give me reference number for my refund request CSR826FAC and advised refund will be done with the next 24 hours ,I called back the 14 and 16 and was advised they finance department is not In and she will request for a team leader to call me back ,I called back on the 19 \12\2019 spoke to a consultant Zinhle advising refund is in process And give me new refund reference number and advised before end of business I will be receiving an email and I asked to speak to team leader Advised team leader duty was currently on a other call name of team leader was Dalene nd she will be calling me back ,she never called me back I called back on the 20 and request to speak to team leader name Michellene Lawrence and I advised her want has happened and she said that she will Sent for refund request but I should sent my banking statement to her to request for the R1450 to be transferred into my account, I have sent the through my bank statements more then three time to her email address *** she advised she was going to give me feedback On the turn around time for my refund yesterday ,I asked team leader why was I never advised to send my bank statement a week ago And I need the funds transferred back into cause the clothing was for Christmas clothes and I want my funds back as soon as possible

Please help me