Bad service

I visit the store this morning, was standing waiting 10 minutes for assistance, only 2 people at the cashiers. One lady was busy doing sale tickets and the gentleman was assisting a lady. I ask the lady busy with labelling if she can assist and just said no, i must waiting till the gentleman is finish he will assist. I actually had to ask her twice what she was say because I could not hear her then she said the other cashier only start at 10h00. When the gentleman was finish he said he will help but then he mentioned to me it is a sport item i must go up stairs to exchange it.

So if the lady that was busy with labelling just had a look and assisted me and told me from the beginning I must go up to the sport department.