Bad service.

On Sunday 17 March I was so disappointed with service at Mr Price Mayfield by the manager called Dudu. Last week it was my birthday and did receive shoes as a gift that was bought from Mr Price only to find that those shoes are smaller n still has tag but Dudu refuse to exchange for me telling me about their terms No Docket which for me doesn't make sense. Then I drove to Carnival Mall beleive me they didn't give me any problem but unfortunately they didn't have size. When I explain my experience with Mr Price Mayfield they were shocked then I service at location n suburbs are not the same. Is it right to put a petrol to exchange something while they can have just exchange for me. I felt like they treated me like someone who stole those shoes. Please advice what must I do now cos another petrol is going to cost more than price of shoes. After Mayfield ecperice i was nomore Mr Price. DISAPPOINTED CLIENT PT Ramoloko