BAD SERVICE

One star rating is still high for the **** service Ive received. Mrp website and application has been down for the longest time and i normally do my payments online. I then decided to use the sms option to pay my account R1300. The money never showed it went out of my account and i contacted Mrp Via their whatsapp line. I contacted them the 01/09/2021 and was advised the payment isnt reflecting. I then paid R1000 again. What a disaster! I spoke to Lungile on whatsapp on the 01/03/2021 yoh this girl just cut the chat off i wasnt even finished requesting assistance. I had to request another chat and speak to another agent (mind you the waiting time to be assisted is ridiculous guys come on!) then when you finally reach someone you still not helped correctly. So now theres a double payment reflecting. Spoke to Mrp on whatsapp today 06/09/2021 (Here we go again) the Agent i spoke to was Nomah shes asking me WHAT IS THE REFUND FOR? so she cant see whats happening on the system? I explain the full query after giving her all my details once again i get cut off without havifng my query resolved. How can i do a URGENT REFUND and which documents are required. PLEASE TRAIN YOUR AGENTS BECAUSE THEIR SERVICE IS ROTTEN.