Bad service

To whom it may concern

I was at Mr price festival mall kempton Park and want to make purchase with my account and I am not allowed since I do not have my ID. I do understand the policy but I am already in store and when I signed my pre-aggreement in 2015 there was never a section saying I should buy using an ID along with a card. The agent at the store told me they would have done a favour for me to buy but since I am being difficult and rude they will call another person which was Zanele and am not sure if that Zanele is a manager or what, and they never even offered to set aside the garments I picked. I asked them to contact the customer care toll cause I wanted to complain and they had to confirm I don't know with who until they dialed the phone and I am even not sure that it was the customer care because they just gave me the phone when the other person was already talking on the other side which I can not even confirm if it was customer care or someone in the store. So I called with my phone and even worse Slindile and her colleagues on the contact center kept on putting me through pillar to pillar for me to complain and was told it was communicated to me that I am supposed to have an ID when in store and I don't know how was it communicated with me because I have never updated my contacts since opening the account. And I was not even offered any alternatives to do verification not even when I offered them a certified ID copy in my phone. No agent in the contact center even took my details down or note my complaint cause obviously I'm not an important customer and one of them said to me I am the first customer to complain of such so it means I am the only one who has an issue and other customers don't. I am receiving monthly statements every month and not even one of the emails I am receiving has ever stated me bringing an ID in store when purchasing. There is no treating customers fairly in your store and frontliners.