BAD SERVICE

Good day,<br> <br> I have app**** for a new account online and asked to send my 3 paylips or 3 months bank statement and my id copy as well as proof of residency of which I went to the store in Vincent Park only to be told that they do not accept payslips and that I must go to the bank and make a bank statement. I asked my daughter to forward the documents to the e-mail address provided but the ID Copy cam out wrong the first number on their side and my payslips had a wrong ID number on them of which I rectified and sent photo of my ID Card as well as a letter from my work stating the mistake on their side. It has been a week since I have submitted those and I have communicated with Tracy Pillay until my daughter phoned them today to check the progress then they contacted me only to tell me that my application is under investigation,I asked what that was for as I have sent all the necessary documents only to be told and I quote \anyone can draft that letter from your employer\" now I feel very insulted by this because they have not contacted my employer to verify any information and telling us tat they cannot get hold of the lady from HR since last week which is ridiculous. "