LA
Lucinda A
1 reviews | Active since Dec 2019
09 Dec 2019, 08:07
Bad Service
Ordered clothes if R1490 on the 29th of November online. It was a door to door express order which should take 1 - 3 days for delivery. Today is the 9th December and still no delivery despite multiple emails and calls to customer care. Every time I call its said that it will be delivered but still no delivery. This is by far the worst service I have received and I will no longer shop at Mr price whether it is online or in store.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
09 Dec 2019, 10:32Good Day Lucinda,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply09 Dec 2019, 10:32
Official
Good Day Lucinda,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
LA
Lucinda A's updateReviewer Update
10 Dec 2019, 09:24Okay so my order was delivered yesterday. I'm assuming that I will be refunded for the last delivery. When the order arrived there was an item missing. Spoke to customer care this morning and it was said that the item was refunded because it was out of stock. Problem is no refund was refunded into my account. I even got a reference number but my bank statement shows no refund. What do I do about this? This really is the worst experience I've had.
LA
Lucinda A's update10 Dec 2019, 09:24
Reviewer Update
Okay so my order was delivered yesterday. I'm assuming that I will be refunded for the last delivery. When the order arrived there was an item missing. Spoke to customer care this morning and it was said that the item was refunded because it was out of stock. Problem is no refund was refunded into my account. I even got a reference number but my bank statement shows no refund. What do I do about this? This really is the worst experience I've had.
LA
Lucinda A's updateReviewer Update
10 Dec 2019, 12:57Seriously all this waiting for someone to contact me is causing myself unnecessary stress. Why is my money not being refunded? I'm irritated. I just want my money back so that I don't feel like I'm being ****med
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Lucinda A's update10 Dec 2019, 12:57
Reviewer Update
Seriously all this waiting for someone to contact me is causing myself unnecessary stress. Why is my money not being refunded? I'm irritated. I just want my money back so that I don't feel like I'm being ****med