Bad Service

I payed my mrp account on the 27th of November 2015, it usually takes a day or 2 to reflect on my account but still till today it has not reflected. i have phoned a number of times, i keep on being transferred from one place to another and nobody is really assisting me. each and every person that i speak to in the FET department and the department for existing accounts every one is just taking me back and forth with no help. i have sent numerous proof of payments to an email address they gave to me att: to a lady by the name of Nicolette, till today no one has responded and no one is willing to assist. i am really unhappy about the kind of service they have given me. i was so embarrassed having to find out that my account is still ares during shopping.