ZP
ZUKISWA P

1 reviews | Active since May 2014

26 Oct 2015, 17:22

BAD SERVICE

Good day<br> <br> On the 23/10/2015 i went to Mr price store in Liberty promenade mall cape town.I was doing my normal shopping but i also had a complaint of the shoe that i bought in less than a week and it was broken the consultant wanted the slip i mtold her i didnt keep the the slip as the shoe fitted me so she called the manager.I waited for more than 20 minutes for the manager to came she never came and this time that i was waiting they were bussy with other customers did even take note of me.I was soo upset i just left the store with the broken shoe.I didnt even want the manager to refund me i was goona show her the shoe if possible exchange it for the same shoe but she never came.

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Replies (1)
Mr Price
Mr Price's reply27 Oct 2015, 09:55
Official
Hello pangal_z,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price