Bad Service

I am really not happy about the service I received at Mr Price Kolonade, first I went to by two items, the cashier was so upset, I greated her nice, I asked her to email me my till slip and she kept quiet, I asked again and she rudely rep**** that she is busy with the till process, I asked her why not acknowledge my request and she continued giving me the look that I’m not welcome, reported her to the supervisor, I don’t know if they address the issue,

The tellers name was hidden and I asked her why she’s hiding her name , her response was that it was like that from lunch time, I asked her to fix it and she refused until I reported her to the supervisor and she fixed it.

The supervisor asked her to apologise for her behaviour and she refused after several attempts, the supervisor apologised on her behalf after she refused and kept her angry 😡 face.

You can ask the supervisor about all this information, if she’s honest she will confirm this allegations.

I left, a few minutes later after realising that I picked a wrong size, I went back to swap the correct size, I was even upset when the supervisor made me wait extensively even though I mentioned that I do not have enough time and she was operating two tills, I asked her to ask one of the 4/5 staff members that was moving around and she refused, I got more angry because she didn’t care or show urgency to assist me, I offered to leave all my details to process the exchange and she refused but agreed to quickly refund me because I was upset with the treatment.

In my believe the supervisor lack skill to make a decision that will make the customer happy and more profit for the store, she uses her arrogance and power to prove a point, they processed my refund and threw my R150 on the counter and I picked it up and go.

There is no sign of customer service and I have notice lack of skill which makes me hate going there again.

People should understand that good customer service is king, that attitude and behaviour that I experienced, especially from a leader is so disappointing.

Mr Price need to do something about this, otherwise if there behaviour continues, you will close your doors due to poor service.

I would like to receive a constructive feedback on this experience as it was not pleasant

EN Mopai

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