Bad service

Good day I am a disgruntled account holder of Mr Price I purchased myself a Samsung A10 on the 4th of June in the evening at Mr price Elloff street. I was helped by a very friendly cell phone consultant by the name of Vivian, she activated the phone under the network of service provider Vodacom. I took the phone and went home, when I started using the phone, it had technical issues meaning the speaker when I phone or receive a call the call it would disconnect in between as if it had a network problem. at 1st I thought maybe it’s the area I am at but when I am at work or different places the phone still did the same thing. I took the phone back to the store on Saturday the 8th, I have spent 2hours trying to get assistance with my brand new phone. The consultant by the name of Nelly advised that she will need to book the phone and last by the 14th I will have my phone back because they need to asses it and see if it was not tempered with, fair enough I understood. I was at the store on the 13th to find out a feedback I was advised no follow up has been made. i will be called the following day. Nelly promised me to give me a call at 12h00 and let me know no call has been received. I tried calling her on ********** 665 it goes to voicemail. I am very angry that I had the phone less than 7days and the store don’t realised this? Number 2 no one is coming back to me and let me know what is happening just because Vivian is not available I need to run after the store for my own money. Mr Price group I bought the phone at your store not at Vodacom? I now urgently request my account to credited back with R2500 and I will close my account and take my services to another retails stores like Woolworths, You don’t make your clients a priority. Hope to get a response in the next hour, I don’t have a phone please drop me an email. Regards Nonjabuliso Dlamini