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thando N

1 reviews | Active since Jun 2014

01 Jun 2018, 17:15

Bad service

I am so disappointed in the service rendered by Daphney at Jabulani mall... She is so mean n rude m actually annoyed... 1stly she was not wearing a name badge 2ndly she ddnt greet... I went to do some shopping this morning with my account and unfortunately i didn't have enough credit so u had to pay de difference.I then left to fetch money from the car and asked them to place the items i couldn't pay with my card separately il come back.Upon my return i was sent from one cashier to the other, throwing around the plastic bag with my items.It saddens me to think that i drive pass dobsonville branch and go there because of their service, today this is what at i get. I couldn't have taken my business to other branches where cashiers do not pass remarks or disrespect customers like this.I am really disappointed. Please reinstall her on the company's behavioral model, this is unacceptable. Such bad service experience makes some of us reconsider sharing a good word of mouth or even doing business in such branches. It's not what one does or says, but it's the HOW part that has more impact. Treat people the way you want to be treated.

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Replies (1)
Mr Price
Mr Price's reply04 Jun 2018, 15:59
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price