BAD SERVICE

OK MR PRICE I SERIOUSLY DONT KNOW WHAT YOU WANT FROM ME

THIS MATTER IS STILL NOT RESOLVED BECAUSE I CALLED YOUR ACCOUNTS DEPARTMENT THEY ARE SAYING I WAS SUPPOSED TO PAY R170.00 OF WHICH THATS WHAT I KNOW HOWEVER MY ACCOUNT IS UNDER DEFAULT WITH R262.56.. HOW POSSIBLE IS THIS REFERRING TO THE BELLOW MATTER. YOUR CONSULTANT CALLED ME LAST MONTH AND SAID MOVING FORWARD I WILL BE PAYING R170.00 NOT MORE THAN THAT. SHE SAID SHE WILL SORT THE ARREARS THAT INCURRED IN MY ACCOUNT SHE NEVER PHONED ME AGAIN EVEN TODAY AM STILL WAITING FOR HER CALL CAN SOMEONE PLEASE LOOK INTO MY ACCOUNT AND DO SOMETHING. LIKE I SAID BEFORE I WANT TO PAY R170.00 AND MY LIMIT TO BE R1500.00 ONLY THATS WHAT WE AGREED ON WITH THE AGENT THAT CALLED ME SAYING THAT SHE WILL RESOLVE MY MATTER..

am so suprised why my current statement says am supposed to pay R250.00 whilst i phoned your call centre i spoke with one of your agent he told me my monthly payment wont be more than R170.00 because i wanted to decrease my limit . the agent said to me my monthly bill will be 170.00 or less even if i take something at the store. to my surprise the bill for this month is R250.00 whilst ive stated clear to the agent that i dont wana pay more than that. i have attach call recording as well where i was speaking with the agent . am not going to pay R250.00 i will only pay R170.00 as per the conversation i have with your agent. I WILL ALSO EMAIL THE CALL RECORDING TO YOU TILL TODAY NOBODY HAS CONTACTED ME OR TRY TO RESOLVE THIS MATTER AND I SWEAR I DONT WANT ANY ARREARS IN MY ACCOUNT