DN
Denise N

1 reviews | Active since Dec 2017

27 Dec 2017, 11:00

Bad service

1.I ordered clothing online made payment goods where delivered on time I bought a shoe and within one use of the shoe the now had come off. 2.I then visited the store and bought some clothing and shoes at the Gateway Durban store on the 23 December 2017, I bought a pair of shoes which I paid 89.99 for when I got home and put the shoe on it was a little tight so I decided to return it for a bigger size, I visited the value center store they did not have the same shoe in stock so I took something else, I did misplace my till slip, but to my defence the cashier did not even ask me if I would like my slip emailed to me as they usually do. When I get to the till point the cashier tells me that this shoe that I'm returning is not 89.99 but 50.00 I told her that t can't be because I bought it yesterday and with in one day the price by so much, she told me that it has been marked down long time ago and she does not know why I paid that price for it but if I exchange it I have to exchange it for the 50.00 and not the 89.99 that I paid for it, which is totally unfair on my side. I did not exchange it just paid for the clothing I purchase and left the store. 3. I did buy another shoe on the 24th when I was there to exchange my goods. I put it on and was wearing it when I felt very uncomfortable the left foot kept slipping out of my foot when I removed the shoe and examined it I noticed that the left foot was a size 5 and the right foot a size 4. I had to.use the shoe with discomfort as I was not at home to change into another shoe.

Your staff at the store did.not even check that they both feet was the same size. I am so dissatisfied with the service I received from both your stores.

I will not be shopping Mr price ever again.

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Replies (1)
Mr Price
Mr Price's reply27 Dec 2017, 12:19
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price