Bad Service

<p> </p> <p>As a long standing Mr Price customer, I'm disappointed with the total lack of action regarding my poor customer experience.</p> <p>I've experienced delays, poor communication, a lack of transparency and empty promises - no wait, it would more accurate saying blatant lies.</p> <p>I placed my order the 22/11/2016, payment was made 28/11/2016, I enquired on 28/11/2016 regarding the ETA of my order. I only received feedback on the 02/12/2016. Eventually I am notified that my order is ready for collection. Once I open and check my order, I discover only 3 of the 8 items ordered, was sent.</p> <p>I had to escalate the issue of my short order, a total lack of proactiveness from Mr Price. Delisha from Mr Price advises me on 16/12/2016 that my refund will be paid by cheque, which is a 7-14 working day waiting period, yet I paid you within 2 days of my order.</p> <p>This morning I follow-up to make sure everything is on track, only to find out the entire finance department is currently on leave, and nothing has been processed. As the discussion progresses with your CSD lady, she develops an attitude, and things become unpleasant.</p> <p> </p>