Bad service

<p>Hi. I hope you had a blessed Christmas. I am si sorry I have to WhatsApp you now it its too long for an ams and I'm getting o response from customer care.</p> <p> </p> <p>I've been having unconditional problems lately. But I'm not going to stop shopping coz it's the only clothes that suit me.</p> <p> </p> <p>Firstly, I placed an online order last week....got no confirmation email...nothing. public holidays cannot be blamed ad I placed another online yesterday and got a confirmation email immediately so head office shouldnt even think of using public holidays as an excuse.</p> <p> </p> <p>Secondly, I have been looking for a bag. Similar as the attached picture. It's square with a bit of a shine and gold zips. Your Cape gate and hypermarket store have told me over 15 times that even if it comes from joburg... They will find it. 3 weeks later...I'm still waiting. The bag isn't online and I went on your Facebook page up to at 2016 to get the code. If the bag was sold out....say so but it was not said so I want the bag. Your branch had like 7 last week, nothing anymore.</p> <p> </p> <p>Thirdly, I can't exchange a dress I got for Christmas because it was on a promotion and they need the slip and the other item. I just want a gift card or exchange...no cash. It was a gift.....tag attached....everything in order!!!!!!!! What is the dress was bought as a single item??? I'm sorry I'm not going to wait for the 9th to sort it out. I don't want my money back. Just the gift card. I don't like the dress.</p> <p> </p> <p>I'm sorry I'm bothering you but you seem to be the ONLY sane one working for that company. Please follow up for me as I'm leaving to goudini Friday and I wanted a bag or pj's in exchange for the dress.</p> <p> </p> <p> </p> <p>I've been emailing HO ********** times.....no response. What is happening to Mr. Price?????</p> <p> </p> <p>Terri Roelf</p>