kS
khomotso S

1 reviews | Active since Feb 2015

05 Oct 2016, 21:53

bad service

<p>i went to jacaranda Mr price bought pair of shoes and one top. when I paid they asked if I have an email address I said yes, little did I know they were sending my proof of payment there.when I got home I found out the shoes were too tight so I went to the branch in Vander Walt street opposite tramshed to do an exchange on Friday last week they were offline I went Monday still offline even today still offline but funny enough they selling with cash and card just not exchange.i insisted to be helped and boom the system is suddenly working but now cnt be helped because the slip I have is for my debit card purchase not proof of payment since they sent to my work email.i am disappointed </p>

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Replies (1)
Mr Price
Mr Price's reply07 Oct 2016, 15:36
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP