Bad service

<p>I made an online order from Mr Price online shopping on 9 September 2016. I paid with my credit card and the money came off immediately. I contacted Mr price online 3 times on the phone and was told that they had an issue with the online app and my order will be processed and I would receive my parcel. My parcel did not arrive so I contacted the helpline via email. They then said to me that I must place another order as mine hadn't gone through and they didnt charge me. I sent them the proof of payment and it shows that I have paid and have not been refunded. I then did not get a response after I asked numerous times what the issue was. It has been almost a month and I have not received my order. I desperately want the items I ordered and paid for, but every time I contact the online shopping people I get a different answer. I am now tired of this and would like to receive my order this week as I usually get my orders within 2 days when things are working 100%. The system being down is not my fault and it is very unfair that the customer now has to suffer.</p>