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louise U

1 reviews | Active since Nov 2015

30 Aug 2016, 14:59

Bad Service

<p>On the 25th of August 2016 I went shopping at Mr Price in Mimosa Mall. I purchased two bras and a few other items. I never knew that you cannot return bras. The sales person did not tell me that I could not return them either. When I went back the next day, I was just told that I couldnt return the bras or exchange them. No explanation. Palesa, the manager just shrugged her shoulders and told me that there is nothing they can do. I really believe that the person making the sale should tell the clients that the items cannot be returned before we pay for them. If that was the case, I never would have bought them in the first place. </p>

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Replies (1)
Mr Price
Mr Price's reply01 Sept 2016, 14:58
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards