Bad service

<p>i paid off my account in full in April, meaning i dont owe Mr price anything. i then went to one of the branches and was told my account is in arrears , was given a number to call. i never get statements or sms to support that. today i call the number they tell me i must clear my name and the process takes 6 months. why was that not done from the day i paid the account in full? does the customer have to do the follow ups? i didnt even get an sms that i must be cleared.</p>