1 reviews | Active since Jul 2014

01 Aug 2017, 17:24

Bad service

<p> I have purchased a pair of shoes from Mr Price Cavendish a week approximately and was asked if I would like my slipped emailed …provided the cashier with the relevant details and left .</p> <p>I then did not receive any such email .</p> <p>I went to another Mr Price in the area I was at the time and wanted to refund the shoes that was not worn with price on to get refund was refused refund as per policy .</p> <p> I then advised the cashier that I didn’t get slip via email and that I don’t have any other proof besides the purchase its self.</p> <p> Manger on duty treated me like I was stupid and kept asking where my phone is ..i was like what does my phone have to do with anything. She then said she wants to see my emails . I asked what email if I just said that nothing was emailed</p> <p> </p> <p>She kept asking the same thing and said nothing we can do with no slip read the bored.</p> <p> Manager wants me to drive to store brought the shoes and get them to refund providing slip…I called through store that I bought shoes and the manager said to come through and they will check system…made mention if I didn’t get it for whatever reason what difference would it make me coming so he can check system. Assistant manager was also arguing with me regarding there policy why was I asked to get sliped emailed if there are system issues. I advised this is not my fault however Mr Price fault.</p> <p> </p> <p>Mr Price Parrow Voortrekker Road</p>

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Replies (1)
Mr Price
Mr Price's reply02 Aug 2017, 12:12
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Parow and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price