Bad service

Hi I have a complaint actually about poor services rendered which now results me having to go to ur store in gugulethu, I had a approached a lady who was hang dressed from a box on Saturday morning, I had pointed to the dresses hanging and asked for 2 sizes so I could fit on she gave me the ones from the box all creased up I had asked if she would look out for a young lady with a baby, and she said no! here's lots of ppl coming in here very crumply, I remember saying someone got out of the wrong side of the bed as she was very moody, but that was also fine , fine when I was done I went back there also bearing in mind I have a disability so I can't actually walk up and done I had given her both back and said can I please have one of the ironed ones in XL again very grumpy she says those aren't ironed, said it's fine I want that 1 it's not as creased she proceeded to give me one I didn't check it my self when paying as I was in a hurry already, I left for home and as dressing at home I'm wondering was it's so Xtra loose she gave me XXL and I think she did it on purpose now already late for event with nothing else to wear now I'm returning it and would likethe size I asked for this Is ridiculous she was wearing Grey Mr price tshirt and dark Jean she was the only one unpacking boxes on ladies side, her hair in a pondo tyed back and quiet chubby about 1.6 in height