bad respone to clients

I have been calling Mr. Price for quiet as while as I was retrenched from <br> My job and spoke to Caressa Moodley who said I should email all my <br> Documents to her I have send it to so many people already and I have received <br> Confirmation emails stating my documents have been received .every time I call <br> Her she say she have not received my documents I have called her for three weeks in a row <br> And she never follows up on my query now I keep getting emails stating I am going to be handed over<br> And now they have handed me over to another department this has been the worst service <br> From a credit provider and I would like to get to the bottom of this issue or I am going to take <br> This further <br>