Bad quality & service

<p>I purchased a jacket online and same was delivered last week. After wearing the jacket on the 2nd occasion I notice that the stiching had been coming out by the arm. I contacted Customer care who told me that I would need to take it to a store. I explained that I paid for delivery as it is hard for me to find time getting to a store. They said that a courier could collect it and that I would be charged for the courier and my mrp account credited with the balance.</p> <p> </p> <p>I don't see the logic in this as this was your poor quality item that I need to run around for and pay extra for courier etc.</p> <p> </p> <p>I was dealing with Samukelisiwe Mchunu who told me to log the return online and they wouldnt charge for courier, but then id still have to go and get a new one instore. All I asked was that they collect the broken one and bring me a fixed one at no extra cost to me. I then told Samukelisiwe (via email) to cancel the return request for courier. Yet today the courier shows up at my work to collect the jacket???</p> <p> </p> <p>I am still sitting with a broken jacket and no one who can fix this issue.</p>