Bad Quality of boots.

I am so upset and disgusted by the service received from Mr Price. I made an online order for Long black boot. Received boot 3 July at 11am..wore the boot before 4pm same day heel of boot broke. Immediately sent email to Mr price and wrote a review on the boot. I received a automated response with various links and different platforms to lodge the complaint. However those platforms are applicable inky in the event the store does not respond. After trying everything I decided to usee the app with no response. Then used the whatsapp chat. Finally received. Response the following day

[08/01, 10:20] Mr Price: We do apologize for the inconvenience caused. [08/01, 10:20] Mr Price: We will arrange for the item to be collected.

Then a good bye message.

This was on Thursday 1st August.

I received an email to send pictures of thee boot.

No correspondence there after on Tuesay I sent a chat asking when the boot will be collected as I have sent all information required.

Please note, the collection has been arranged and the couriers acknowledged via email. You can expect a call from them as they will contact you prior to collection.

Not waiting for my response, not checking the order number that is the response I received and chat was ended.

After sending my collection address via email I have received no response or knowledgement. I sent an email again advising the boot was collected still no response.

I had to start a new chat send the same details for me to continue the chat.

Overall I am gatvol..this will be my lasttime ordering from Mr price online.. I received my refund but no compensation at all. Is this the quality you aim to sell? With bad customer service on the chat. I am still waiting for my refund of R20 for a boot I ordered which was R10 but sold out in my size. No correspondence after taking my R20.