1 reviews | Active since Jun 2016

05 Dec 2018, 09:32

BAD QUALITY CLOTHING

I bought a Sequin Shorts - SKU: ********** 607028 on the 1st December 2018 @ their Cavendish Branch, my daughter wore it on Monday 3rd December 2018 from 17h45 until 19h50 for her schools Carols evening, immediately when she took it off, there was a nasty long wound on the front of her thigh. She cried as the wound was burning, We had to purchase some anti-inflammatory cream and dettol to keep the swelling down and clean the wound. What upsets me more is my daughter is fare skinned and she will now have a permanent mark. More upsetting when i called the customer care this morning they were not helpful at all , instead they insisted on me sending a picture of the item which i don't have a problem with . But the fact that they requested me sending a picture of my 10 year old daughter's thigh showing the scar was inappropriate and disgusting. Why would i make up a story concerning my only daughter and child who is now left with a long scar. This is not right and certainly not fair onto my daughter.

0
Replies (1)
Mr Price
Mr Price's reply05 Dec 2018, 15:48
Official
Good day

Trust you are well.

Mr Price sincerely apologise for the experience, frustration and inconvenience caused.

We have escalated your complaint to our quality department and you will be contacted with feedback.

Kind Regards,
Mr Price Group