BAD ONLINE SERVICE

I bought an electronic voucher online for a friend's birthday - on 2 July at 8am. It's 3 July 14:01 the voucher hasn't been delivered to the birthday girl's celllphone. The call centre peeps keep telling me it takes up to 48 hours for vouchers to clear or whatever their story is. Than what's the point of online convenience??!! to top it off, the supervisor (Michelline) tells me that there's only one finance person who can assist with this and they are working from home. It's 2020 for heavens sake, there's microsoft teams, skype, phone calls, Whatsapp - all kinds of channels to reach people and this one person is not reachable? My purchase is time sensitive but the MRP people don't seem to understand that!

A suggestion for your website - tell people before they click pay that the voucher will take more that 2 days to reach the recipient - that way you won't have to deal or lose frustrated customers. I can't believe this is the kind of service we get when we're trying by all means to go digital and reduce foot traffic in stores. How are we supposed to believe in your online service if you can't even honour an electronic delivery?

Imagine the trash service one would for physical delivery