TM
Tarryn M

1 reviews | Active since Jul 2024

08 Jul 2024, 16:26

Bad mouthing customer

On Wednesday, 3rd July I went into Mr Price Walmer Park to exchange boots I got as a gift for my 5 year old daughter.. unfortunately the boots were way to big, my daughter is a size 8 and she was given a size 10.. I then exchanged the boots for a jacket and some under garments, in which I had to pay in more money, and I didn’t mind.

The service I received was good, but the following day (Thursday 4th)I heard rumours stating that I get things on discount and return it constantly.. and this is staff members at the till. And that it not the case.. I’ve been a paying customer for years at Mr Price and not once have I done that. I will no longer be supporting a store that speaks bad about a customer and still spreads the lie..

I myself work in retail whether a customer buys something today and wants to return it tomorrow they are allowed to..

In future reference please train staff accordingly.. this is very unprofessional..

Feel free to contact me Verushka -***

0
Replies (1)
Mr Price
Mr Price's reply09 Jul 2024, 09:21
Official
Good Day  Tarryn Manika
I trust you are well, 
Please accept our apologies for the above incident. 

Your post will be sent off to the Area Manager for Walmer Park  and you will receive personal feedback. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price